予約について
- Can I make a temporary reservation?
We apologize, but we do not accept provisional reservations.
- How many people can I make a reservation?
- You can make a reservation from two people.
- Is it possible to change the number of people?
- If you increase it, it is possible if there is space regardless of the date. If you decrease, please contact us as soon as possible.
- Is it possible to wait for cancellation on the day when I was full of online reservations?
- Although it is not a way to wait for a cancellation, even if it is not possible to make a reservation due to online reservations, it may be possible to guide you if it is a small number of seats. Please contact us by phone.
- Is it possible to use a houseboat for charter?
- The charter of the ship is possible regardless of the number of passengers. The charter fee will be charged for one ship. For details on the feePrice pagePlease confirm.
If you have a chartered ship capacity, you can board any number of people.
In addition, if you wish to make a reservation for a member and exceed the specified number of each ship, only reservations will be provided by charter.
Please contact us by phone for more information. - Can you get a receipt?
Regarding the issuance of the receipt, you can issue it yourself.
For more informationProcedure statement of receipt issuancePlease refer to the.
If you are a bank transfer or partial refund, please contact us directly.
- Can I use a credit card?
- VISA, Master Card, JCB, American Express, Diners, Discoover Card, UnionPay can be used.
- When has the cancellation fee?
-
The cancellation regulations are as follows.
* Formation *
There will be a 50 % cancellation fee from 5 days to the previous day of the boarding date, and 100 % on the day.
※reserved※
There will be a cancellation fee of 30 to 20 % before the boarding date, 2 weeks ago to 30 %, one week ago to 50 %, the day before and on the day.
集合・出航について
- I arrived much earlier than the departure time.
- There is a waiting area and a museum, so you can wait until the departure time.
- What time is the shuttle bus at Shinkiba Station?
- We operate according to the time of departure. For more informationDeparture time and transportation accessPlease refer to the.
- What should I do when I'm late for the bus?
- The bus will depart on time. If you are not in time for the bus, please come by the departure time by "using a taxi". A taxi from Shinkiba Station will arrive at about 5 minutes and 1-2 meters. Please tell the driver as "Edo-mae Kisen (Shinkiba 2-6-3)".
- Is there a parking lot?
- We do not have a dedicated parking lot. There is a coin parking at the nearest Shinkiba Station. If you use it by car, please park in the coin parking at Shinkiba Station and get on our shuttle bus.
- Do you sail even in the rain?
- In the case of rainy weather, there is a roof on a houseboat, so it will operate as usual even in heavy rain.
- Is there a suspension of operation?
- There may be cases where it is determined that a storm such as a typhoon will hinder safety or if a ship breaks down.
In that case, we will contact you at any time of cancellation.
again,If the number of customers on board is too small, we may transfer to another flight or cancel.
In that case, from usWe will contact you from 7 to 5 days ago. (Only in the case of a shortage)Please note.
船内について
- Is the inside of the ship non -smoking? Is it smoking?
- Both share and charter are non -smoking all day on all boats (including heated tobacco and electronic tobacco).
Please use the smoking space at the waiting area before boarding and after boarding. - Is there a toilet on the ship?
- A flush toilet is provided. The specifications differ from "gender share" or "gender" depending on each ship. There are three men and women at each waiting area of Shinkiba Pier. (1 barrier -free place)
- Do you have air conditioning?
- Each ship has been installed, but the window may be opened and closed due to ventilation.
In the summer, we have a fan and a fan. We recommend that you prepare heat measures goods.
In winter, blankets are available on board. Please tell the staff on the ship when using. - Can I bring it in?
You can fill out the application form before boarding and bring it in. It will not be possible to bring in other than the food and drink you applied for.
In addition, there are food and drinks that can not be brought in, so please contact us in advance.
- Can I put a suitcase and stroller?
- It is possible to put it in the waiting area before boarding. Since the manager is not resident, we ask you to board your valuables with everyone. * Depending on the ship, it is also possible to put it in the boat's bow space.
- Does the houseboat shake quite a bit?
Because it is a vehicle, there will be some shaking.
If you are worried about motion sickness, we recommend taking over-the-counter sickness medication before boarding the boat.
Also, please get plenty of sleep the day before boarding and get in good health.
After departing, we recommend that you refrain from boarding the ship without straining if you are unwell.
Please note that if it is found to be unwell, we may refuse to board the ship.
- Can I board my pet?
- I'm sorry. Pets cannot be boarded.
- How long is all you can eat and drink?
Iron plate fire time: about 90 minutes
* When it comes to time, the staff will turn off the fire. You can eat even after the fire is turned off.
All -you -can -drink; about 110 minutes
* Orders will be 10 minutes before arrival. Please note that all -you -can -drink is a full -fledged system.
その他のご質問
- Can I board a Monja no Yakatabori from the pier in Toyosu?
Currently, Monja Houseboats are not available to board from the pier in Toyosu.
Once you are able to board the boat, we will inform you again on our website.
Furthermore, monjayaki cannot be served on sightseeing boats.
- I'm on board for my birthday. Is there any service available?
Edomae Kisen offers cheese plates to birthdays and anniversaries!
The cheese letters are created by our staff to meet the customer's needs.- If I get a refund, how will I get a refund?
Customers who pay with a credit card will process the refund via their credit card company.
For details such as refund dates, please contact your credit card company.
Customers who pay by bank transfer will ask for their refund account and will refund you by bank transfer. Please note that when refunds are made by bank transfer, we will charge a flat administrative fee of 1,000 yen.
"Bank name, branch name, account type, account number, account name: Katakana"
Please note that if you do not receive your refund account information by the end of the month following the boarding date, we will not be able to refund you.
- Why is a smartphone calendar displayed an unknown reservation?
iPhone user customersSiri search settings may be automatically added to the calendar.
Basically, if you do not know the reservation, it is not reflected in our reservation system, so
There is no problem to ignore.
Originally, if you added a smartphone e -mail or Gmail or free mail account to your iPhone, Siri will automatically judge that those emails are listed in the calendar and add it to the calendar. That is.
Just click on the date and confirm to check the vacant seat,
Even if you do not make a reservation, Siri may make a decision and make a schedule.
- Can I shoot at the pier?
- Shooting at Shinkiba Pier is safe for safety. Kachidoki Pier is a public pier, so you need permission to shoot. Please contact us if you want to use it in both pieres.
Both pieres are completely non -smoking. Please note. - Can I add other foods at an extra charge?
- Available for an optional menu of domestic beef steak starting from 4,000 yen. (Reservations required at least 5 days in advance)
We also have a drink menu sold on board, so please contact us. - Can you make Monja -yaki?
- We have you bake it yourself. Our staff will explain how to bake when boarding. Our staff may help if you can't burn it.
- Is there any price other than the course fee?
- There is no additional charge because all services are included in the posted rates.
- Do you have karaoke?
It can be used on some ships on a chartered boarding.
Please contact us for details.
- I would like to welcome customers from overseas ...
- It is also possible to board a foreigner. The inside of the ship is only a parlor. There is an English menu, so please let us know when you make a reservation and on board.
- Do you have insurance?
- Yes, I am joining. The insurance you have in our company is as follows.
■ Passenger injury liability insurance
■ Comprehensive liability insurance
"Guarantee of injury caused by an accident during operation"
・ In the event of a self -loss of our ship
・ At the time of rear -end collisions and collisions of other ships
・ When the ship is affected by illegal dumping on the sea
"Guarantee of accident on boarding (injury due to burns or falls)"
・ If you burn your hands and skin to use an iron plate while boarding,
・ If the inside of the ship shakes during operation, if you are injured when you fall
・ When we eat and drink the products we provide and are in food poisoning - Can I call entertainers and companions?
- I can't make arrangements here.
* In the case of boarding, it will be counted as one person.
* In the case of a shared ship, please refrain. - What should I do if I have food allergies?
Allergy Ingredients TableAfter viewing,If you have an allergy, please be sure to contact us in advance.
If you contact us in advance, we can remove any items that can be removed and inform you. Please note that the soup stock and extract cannot be changed.
Please note that if it is discovered on the day, we may not be able to respond.
- Can I change the location of the ship to another place?
- Due to the irregular route business, you cannot change the departure and arrival location.
- Is it possible to pick up a shuttle bus other than Shinkiba Station?
- Our shuttle bus is operated only between Shin -Kiba Pier and Shinkiba Station.
* Because it is a private registered car, it is not allowed to be approved except for operation between the facilities and the nearest station by law. - Is there a regular holiday?
There is no regular holiday, but the New Year (1/1 to 1/3) is a holiday.
Please note that both ships and call centers are not open on holidays.
