予約について
- Can I make a temporary reservation?
We apologize, but we do not accept provisional reservations.
- How many people can I make a reservation?
- You can make a reservation from two people.
- Is it possible to change the number of people?
- If you increase it, it is possible if there is space regardless of the date. If you decrease, please contact us as soon as possible.
- Is it possible to wait for cancellation on the day when I was full of online reservations?
- Although it is not a way to wait for a cancellation, even if it is not possible to make a reservation due to online reservations, it may be possible to guide you if it is a small number of seats. Please contact us by phone.
- Is it possible to use a houseboat for charter?
Chartering a boat is possible regardless of the number of people on board. The charter fee is for one boat. The details of the fee arePrice pagePlease check.
As many people as you like can board the boat, up to the capacity of the chartered boat.
Additionally, if you wish to make a shared reservation and the number exceeds the limit for each ship, you will only be able to make a private reservation.
Please contact us by phone for details.- Can you get a receipt?
You can issue your own receipt.
For more detailsReceipt issuing procedure chartPlease take a look.
If you would like to receive a partial refund by bank transfer, please contact us directly.
- Can I use a credit card?
- VISA, Master Card, JCB, American Express, Diners, Discoover Card, UnionPay can be used.
- When has the cancellation fee?
The cancellation policy is as follows.
*Sharing*
A 50% cancellation fee will be charged from 5 days to the day before the boarding date, and a 100% cancellation fee will be charged on the day of boarding.
*Private reservation*
A cancellation fee of 20% will be charged 30 days before the boarding date, 30% before 14 days, 50% before 7 days, and 100% on the day before or on the day of boarding.*Paid option*
A 50% cancellation fee will be charged from 5 days to the day before the boarding date, and a 100% cancellation fee will be charged on the day of boarding.
集合・出航について
- How many people can the shared boat take?
We aim for around 15 people.
If there are too few passengers on board, we may transfer you to another flight or cancel your flight.
In that case, our companyWe will contact you approximately 7 to 5 days in advance. (Only in case of missed flight)Thank you for your understanding.- I arrived much earlier than the departure time.
- There is a waiting area and a museum, so you can wait until the departure time.
- What time is the shuttle bus at Shinkiba Station?
We operate according to the departure time. For more detailsDeparture time and transportation accessPlease take a look.
- What should I do when I'm late for the bus?
- The bus will depart on time. If you are not in time for the bus, please come by the departure time by "using a taxi". A taxi from Shinkiba Station will arrive at about 5 minutes and 1-2 meters. Please tell the driver as "Edo-mae Kisen (Shinkiba 2-6-3)".
- Is there a parking lot?
- We do not have a dedicated parking lot. There is a coin parking at the nearest Shinkiba Station. If you use it by car, please park in the coin parking at Shinkiba Station and get on our shuttle bus.
- Do you sail even in the rain?
We will set sail.
*Flights may be canceled in the event of bad weather such as poor visibility or thunderstorms that may hinder flight operations.
- Is there a possibility that the flight will be cancelled?
In the event of strong winds, heavy rain, etc., which are determined to pose a safety risk, or if the ship breaks down, the cruise may be canceled (according to our safety management regulations).
In that case, we will notify customers of the flight cancellation at any time.
船内について
- Is the inside of the ship non -smoking? Is it smoking?
- Both share and charter are non -smoking all day on all boats (including heated tobacco and electronic tobacco).
Please use the smoking space at the waiting area before boarding and after boarding. - Is there a toilet on the ship?
- A flush toilet is provided. The specifications differ from "gender share" or "gender" depending on each ship. There are three men and women at each waiting area of Shinkiba Pier. (1 barrier -free place)
- Do you have air conditioning?
- Each ship has been installed, but the window may be opened and closed due to ventilation.
In the summer, we have a fan and a fan. We recommend that you prepare heat measures goods.
In winter, blankets are available on board. Please tell the staff on the ship when using. - Can I bring in food and drinks?
There are some food and drink items that cannot be brought in.
If you would like to bring your own items, please contact us by phone the day before boarding.
Please note that only the food and drinks listed on the application form may be brought in.*You may not bring in any food or drink that is not listed on the application form.
Application formHa,There is no problem if you print it out in A4 size and bring it with you.
- Can I put a suitcase and stroller?
- It is possible to put it in the waiting area before boarding. Since the manager is not resident, we ask you to board your valuables with everyone. * Depending on the ship, it is also possible to put it in the boat's bow space.
- Does the houseboat shake quite a bit?
Because it is a vehicle, there will be some shaking.
If you are worried about motion sickness, we recommend taking over-the-counter sickness medication before boarding the boat.
Also, please get plenty of sleep the day before boarding and get in good health.
After departing, we recommend that you refrain from boarding the ship without straining if you are unwell.
Please note that if it is found to be unwell, we may refuse to board the ship.
- Can I board my pet?
- I'm sorry. Pets cannot be boarded.
- How long is all you can eat and drink?
Iron plate fire time: about 90 minutes
* When it comes to time, the staff will turn off the fire. You can eat even after the fire is turned off.
All -you -can -drink; about 110 minutes
* Orders will be 10 minutes before arrival. Please note that all -you -can -drink is a full -fledged system.
その他のご質問
- I'm on board for my birthday. Is there any service available?
We can also prepare plates for celebrations such as birthdays.
Please celebrate your special moments with Edomae Kisen.
Details of the plateherePlease check.
- If I get a refund, how will I get a refund?
Customers who pay with a credit card will process the refund via their credit card company.
For details such as refund dates, please contact your credit card company.
Customers who pay by bank transfer will ask for their refund account and will refund you by bank transfer. Please note that when refunds are made by bank transfer, we will charge a flat administrative fee of 1,000 yen.
"Bank name, branch name, account type, account number, account name: Katakana"
Please note that if you do not receive your refund account information by the end of the month following the boarding date, we will not be able to refund you.
- Why is a smartphone calendar displayed an unknown reservation?
iPhone user customersSiri search settings may be automatically added to the calendar.
Basically, if you do not know the reservation, it is not reflected in our reservation system, so
There is no problem to ignore.
Originally, if you added a smartphone e -mail or Gmail or free mail account to your iPhone, Siri will automatically judge that those emails are listed in the calendar and add it to the calendar. That is.
Just click on the date and confirm to check the vacant seat,
Even if you do not make a reservation, Siri may make a decision and make a schedule.
- Can I shoot at the pier?
- Shooting at Shinkiba Pier is safe for safety. Kachidoki Pier is a public pier, so you need permission to shoot. Please contact us if you want to use it in both pieres.
Both pieres are completely non -smoking. Please note. - Can I add other foods at an extra charge?
We offer several options, including domestic beef steak and Hiroshima prefecture oysters grilled in butter and soy sauce, which are grilled on a griddle.
For detailshere
Sold on boarddrink menuWe also have some, so please contact us.- Can you make Monja -yaki?
- We have you bake it yourself. Our staff will explain how to bake when boarding. Our staff may help if you can't burn it.
- Is there any price other than the course fee?
- There is no additional charge because all services are included in the posted rates.
- Do you have karaoke?
It can be used on some ships on a chartered boarding.
Please contact us for details.
- I would like to welcome customers from overseas ...
Foreigners are also allowed to board the ship. There are only tatami rooms on the ship.
Please rest assured that the menu is available in English, Chinese, and Korean.
- Do you have insurance?
- Yes, I am joining. The insurance you have in our company is as follows.
■ Passenger injury liability insurance
■ Comprehensive liability insurance
"Guarantee of injury caused by an accident during operation"
・ In the event of a self -loss of our ship
・ At the time of rear -end collisions and collisions of other ships
・ When the ship is affected by illegal dumping on the sea
"Guarantee of accident on boarding (injury due to burns or falls)"
・ If you burn your hands and skin to use an iron plate while boarding,
・ If the inside of the ship shakes during operation, if you are injured when you fall
・ When we eat and drink the products we provide and are in food poisoning - Can I call entertainers and companions?
- I can't make arrangements here.
* In the case of boarding, it will be counted as one person.
* In the case of a shared ship, please refrain. - What should I do if I have food allergies?
Allergy ingredient listAfter viewing,Please be sure to let us know in advance if you have any allergies.
If you contact us in advance, we can remove the items that can be removed. Please note that dashi and extract cannot be changed.
Please note that if it is discovered on the same day, we may not be able to respond.
- Can I change the location of the ship to another place?
- Due to the irregular route business, you cannot change the departure and arrival location.
- Is it possible to pick up a shuttle bus other than Shinkiba Station?
- Our shuttle bus is operated only between Shin -Kiba Pier and Shinkiba Station.
* Because it is a private registered car, it is not allowed to be approved except for operation between the facilities and the nearest station by law. - Is there a regular holiday?
There are no regular holidays, but we are closed during the year-end and New Year holidays (12/31-1/3).
Please note that ship departures and the call center are closed on holidays.
